We want you to shop on Espeecart with confidence and peace of mind. If something isn’t right with your order, we’re here to help.

1. Easy Returns

You can return most items within 7 days of delivery.
Items must be unused, in their original packaging, and in the same condition as when delivered.
Just send us a message via @espeecartonline and log in your request.

2. What Can't Be Returned

For safety and hygiene reasons, the following items can't be returned:
Perishable goods (food, groceries).
Personal care items (cosmetics, skincare, undergarments)
Digital/downloadable products.
Items marked "Final Sale" or "Non-Returnable"

3. Refunds Made Simple

Once we receive and check your return, we’ll process your refund within 5 – 10 business days.
Refunds are sent as Espees wallet credit or Espees Store Credit (vouchers to the tune of Espees spent - our faster option)
Please note: Delivery/shipping fees are non-refundable unless the issue was caused by us (e.g., wrong or damaged item).

4. Exchanges

Want a different size or color? You can request an exchange if the item is in stock.
If it’s unavailable, we’ll issue a refund or Espees store credit.

5. Wrong, Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please report it within 24 hours with a photo or video to @espeecartonline on KingsChat.
We’ll cover the return cost and send you a replacement or full refund.

6. Vendor-Specific Policies

Some of our vendors may have special return rules. We will always show these clearly on the product page before you order.

7. Need Help?

Our support team is always ready to assist you.
KingsChat: @espeecartonline
Or reach us through the Help Center on your Espeecart homepage